Christian Leadership Alliance

Dealing with Difficult People

Like a Swiss Watch

A lean operation that works like a Swiss watch is something all good managers aspire to achieve within their organization. Improving internal business processes by eliminating waste and inefficiency has always been viewed as a key to improving ministry effectiveness, and thereby, providing greater ministry value to one's donors.

Yet, as we all know, one of the surest way to crush initiative and decrease job satisfaction is to introduce bureaucratic procedures, processes and policies. But this raises an important question; "Are more satisfied employees and more efficient business processes mutually exclusive?"

Giving employees the autonomy to take initiative is not only motivating; it creates a satisfying environment which is more productive, efficient and effective. All good managers aspire to have what this employee from Coalition for Christian Outreach said when asked what makes this organization a great place to work:

"The greatest thing for me about working with the CCO is the freedom ...

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