Christian Leadership Alliance

Dealing with Difficult People

Collaborations

"To survive the next few minutes, Captain Haynes and his crew were going to need every bit of wisdom, luck, and creativity they could muster. Their wide-body jet, carrying 295 passengers to Chicago, had just experienced a catastrophic failure of all three hydraulic systems. All flight controls were totally inoperable. The odds of this happening were over a billion to one—the odds of surviving considerably less."

So begins author and consultant Pat MacMillan in his book, The Performance Factor, as he describes the incredible story of United Flight 232 that crash-landed in Sioux City Iowa on July 19, 1989. He goes on to explain what brought them to this point.

"United Airlines Flight 232, a DC-10 traveling from Denver to Chicago, suffered what the airline industry calls a 'catastrophic engine failure.' At 37,000 feet, one hour and seven minutes out of Denver, The No. 2 engine, located high in the tail of the aircraft, literally broke apart. Over 70 pieces of shrapnel ripped through the ...

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