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Store Code: CLA016
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Dealing with Difficult Situations

Overview:

When you are prepared to handle difficult situations before they arise, you can turn frustration and conflict into a positive, productive experience for the entire organization. This download is full of articles, tips, steps, and assessments to help you handle the difficult situations that threaten to disrupt a productive workplace.

Contents:

Part I: Handling Conflict

  Taming the Green-Eyed Monster of Envy
  The key is being content with what God has given us.
  by Charles Cerling, Jr.

  Twelve Steps to Conflict Resolution
  How to get along with difficult staff, volunteers, and board members.
  by Ron Jenson

  Six Rules for a Fair Fight
  How to keep conflict healthy.
  by Speed Leas

  Shepherding Those Who Don't Like You
  Being at peace with your enemies requires tact and sensitivity.
  by Gary Preston

Part II: Special Topics

  Theft and Dishonesty
  How should you handle it?
  by Susan D. Campbell

  Termination for Cause
  Some important considerations.
  by Ronald F. Smedley

  Further Exploration