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Dealing with Difficult People

Overview:

If interpersonal tension is handled biblically, relationships within your ministry will be strengthened. But if ignored or handled poorly, a small interpersonal problem can result in a major setback. This download includes devotionals and articles that will provide you with a biblical orientation, practical advice, and enlightening assessments to help your fellow leaders turn a difficult relationship into an invaluable one.

Contents:

Part 1: Building a Biblical Foundation

  Leader's Devotion
  What can Scripture teach you about dealing with difficult people?

  A Community of Foes
  by Andy Crouch

Part 2: Handling Criticism

  Learning Through Criticism
  Criticism, although tough to hear, can bring important insight.
  by Jim Abrahamson

  How to Read Our Critics
  Evaluating what they really mean.
  by Ken Warren

  Classifying Our Critics
  Help to anticipate what someone might say.
  by Fred Smith, Sr.

  How to Handle Criticism
  Seven biblical and practical steps.
  by Fred Smith, Sr.

Part 3: Handling Confrontation

  Care-Fronting is Confronting in a Caring Way
  How do you confront with love?
  by Jimmy Ray Lee and Dan Strickland

  What Can I Do About Poor Performers at Work?
  Effective performance management is all about honesty and direct communication.
  by Jan Bynum

  Is This Gossip?
  Questions to help you decide.
  by Kevin A. Miller

  Employee Discipline
  An opportunity for growth: Maintain accountability throughout the counseling process.
  by Ron Smedley